Return & Refund Policy
Effective Date: January 1, 2026
At Vonex Consulting, we are committed to delivering professional IT consulting and digital services with transparency and customer satisfaction. Please read this Return & Refund Policy carefully before purchasing any of our services or subscription plans.
Overview
Vonex Consulting provides digital services, IT consulting, cloud solutions, cybersecurity assistance, and technology support plans. Because our services are delivered digitally and often begin immediately after purchase, refund eligibility is subject to the conditions outlined below.
By purchasing any service or subscription from Vonex Consulting, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.
Subscription Plans
Our subscription plans include:
- 1 Month Plan – $19
- 3 Month Plan – $29
- 6 Month Plan – $49
- 12 Month Plan – $79
Each subscription grants access to the services included in the selected plan for the purchased duration.
Refund Eligibility
A refund may be considered only if:
- The purchased service has not yet been started.
- No consultation, technical work, or digital service has been delivered.
- The refund request is submitted within 7 days of the purchase date.
Refund requests are reviewed individually, and approval is at the sole discretion of Vonex Consulting.
Non-Refundable Services
Refunds will generally not be provided in the following situations:
- IT consulting sessions have already taken place.
- Technical support has been delivered.
- Digital services have been completed or partially completed.
- Cloud, cybersecurity, or infrastructure work has begun.
- Customized solutions have been developed specifically for the client.
- Subscription periods have already started and services have been made available.
- The customer changes their mind after work has commenced.
Service Cancellation
Customers may request cancellation of future services by contacting us.
Cancellation will prevent future service delivery where applicable but does not automatically guarantee a refund for services already provided.
Billing Errors
If you believe you have been charged incorrectly or experience a duplicate payment, please contact us promptly. After verification, eligible billing errors will be corrected and any approved refund will be processed.
Refund Processing
If a refund request is approved:
- Refunds will be issued using the original payment method whenever possible.
- Processing times may vary depending on your payment provider or financial institution.
- Any applicable transaction or processing fees may be deducted where permitted by law.
Failed or Delayed Services
If Vonex Consulting is unable to deliver a purchased service due to circumstances within our control, we may offer one of the following solutions:
- A full refund.
- A partial refund, depending on the work already completed.
- A service credit for future use.
- Rescheduling of the service at no additional cost.
Customer Responsibilities
Customers are responsible for providing accurate information, responding to reasonable requests, and cooperating throughout the service process. Delays caused by missing information or lack of communication may affect project timelines and refund eligibility.
Changes to This Policy
Vonex Consulting reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon publication on this page.
Contact Information
If you have any questions regarding this Return & Refund Policy or would like to request a refund, please contact us.
Vonex Consulting
Email: contact@vonexconsulting.com
Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States